Assessment Phase

1

Arranges for the assessment session with the service provider.

Onboarding Team

2

Any issue found in the use case? If yes rectify the issues observed in the initial assessment and requests for another round of assessment.

Service Provider

3

Arranges for second round of assessment with the service provider if issues found in first assessment.

Onboarding Team

4

Verify that service provider complies by all the scenarios as per the assessment checklist before confirms the go live.

Onboarding Team

5

Share video recordings of all the scenarios tested during assessment with Onboarding Team.

Service Provider

6

Share the video recordings of all the scenarios with the management for approval along with the use case details.

Onboarding Team

7

Review the final use case videos, use case details and approve moving to go live phase.

Onboarding Team Lead

8

Initiate the SPA/MOU signing process (For private entities-SPA).

Onboarding Team

9

SP (PVT only) to complete signing of SPA and share before moving to the Go Live Step.

Service Provider